Moving overseas is a major life event for any family – and when that family includes a beloved pet, the emotional stakes are even higher. Entrusting your four‑legged family member to someone else for a long international journey can feel overwhelming. That’s exactly why Cooper’s family turned to EBISS.
Cooper, a high‑energy, certified Good Boy, was preparing to jet off from the UK to Chicago to begin an exciting new chapter with his family. They needed a logistics partner who would treat him with the same care, attention and respect they would. They knew EBISS was the team they could trust.
Transporting pets internationally requires meticulous preparation — and that’s where EBISS’s expertise truly shines. Our team guides owners through every step, ensuring all requirements are met well ahead of time.
For Cooper’s journey to the USA, the following documentation and checks were essential:
Our team coordinated all of this with Cooper’s family and their vet, ensuring nothing was missed and that every document was completed correctly and on time.
When the big day arrived, Cooper was collected from his home in the UK using an American Airlines–approved dog crate, ensuring he travelled in a secure, airline‑compliant environment.
He was then transported to the Heathrow Animal Lounge, a purpose‑built facility designed to minimise the time pets spend in their AirKennels before their flight. This prime location and specialist handling help reduce stress and ensure animals remain as comfortable as possible before boarding.
With all paperwork in place and Cooper settled, he was ready to begin his transatlantic adventure.
We understand how precious your pet is – and how stressful it can be waiting for updates. That’s why EBISS keeps owners informed at every stage.
Cooper’s family received:
This meant they could follow his flight across the Atlantic and be ready to greet him with minimal delay at the American Airlines Cargo Depot in Chicago.
The reunion was emotional, joyful, and absolutely worth the wait.
We’re delighted to report that Cooper has settled beautifully into his new life. He’s been busy exploring Chicago’s dog parks, taking in the new sights, sounds and smells, and embracing every moment of his American adventure.
Most importantly, he is safely reunited with his family – exactly where he belongs.
Transporting pets internationally requires more than logistics expertise. It demands empathy, precision, and a genuine understanding of how important these animals are to the people who love them.
At EBISS, we treat every pet as if they were our own. From paperwork to departure day, from flight tracking to reunion, we ensure the journey is as smooth and stress‑free as possible, for both pets and their humans.
If you’re planning an international move and want complete peace of mind, our team is here to help guide you every step of the way.
*The following breeds are not allowed for transport on American Airlines:
Dogs: American Staffordshire Terrier. Affenpinscher. Boston Terrier. Boxer. Brussels Griffon. Bulldog (all breeds). Cane Corso. Chow Chow. Dogue De Bordeaux. English Toy Spaniel, Japanese Chin. Lhasa Apso. Mastiff (all breeds). Pekingese. Pitbull, Presa Canario. Pug (all breeds). Tibetan Spaniel, Shar Pei. Shih Tzu.
Cats: Burmese. Exotic Shorthair. Himalayan. Persian
Click to call us now